Customer Training Specialist

Summary

Join Fleetio's team as a Customer Training Specialist and play an important role in ensuring customers have a comprehensive understanding of our product. We believe education is key to our customer’s success.

Requirements

• 3+ years experience training live virtually and on-site to customers at a SaaS company
• Excellent communication skills, both written and verbal
• Flexibility to work with customers across segments (from Enterprise to SMB) in various industries
• Impeccable presentation skills, with the ability to disseminate complex concepts into easily digestible training content
• Impeccable project management skills
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
• Travel requirements: Traveling at least 80% of the time, 1-3 days onsite typically within the days of M-F, travel includes US, CAN, but mainly US. Passport required

Responsibilities

• Nurture growth and foster adoption among Fleetio’s customer base
• Deliver on-site training experiences for Fleetio’s customer base, including Fleet Managers, Supervisors, Drivers and Technicians, ensuring key concepts are well understood and accounts are setup for long-term success
• Conduct virtual training sessions with customers, guiding users on how to use the Fleetio product and sharing best practices based on role
• Collaborate on a comprehensive on-site and virtual training curriculum for each customer role
• Analyze customer insights on training needs and incorporate feedback into continuously improving training curriculum
• Partner with the implementation team to understand customer’s unique configuration, and ensure a seamless transition into customer training for a successful adoption
• Collaborate with the education team to create self-service educational content, such as e-learning modules, to reinforce key Fleetio concepts
• Assist with customer-facing webinars to educate customers on best practices and core functionality of the product
• Utilize data and analytics to track customer progress and engagement with training
• Provide insights and recommendations for optimizing Customer Training Programs

Preferred Qualifications

• Video editing or production experience of customer-facing resources
• Previous Fleet or Fleet Software Experience
• Bilingual in English and Spanish
• Experience building training content in a Learning Management System (LMS)
• Expertise in Camtasia, Articulate, Captivate or Adobe Premiere Pro

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 13 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks