CX Channel Manager

Summary

Join Broadvoice's growing GoContact team as an experienced CX Channel Manager. Leverage your existing network to drive new opportunities with top-tier CX partners, build and maintain strong relationships with TSBs and MAMs, and nurture existing partners to maximize revenue growth. You will provide training and support to partners, collaborate on customer opportunities, and host partner and customer-facing events. This role requires close collaboration with internal teams, accurate forecasting, and representing Broadvoice at industry events. Expect approximately 30%-40% travel. The ideal candidate is a self-starter with a minimum of 5 years of channel sales experience and established relationships with channel partners.

Requirements

• Minimum of 5 years of experience in the channel sales ecosystem (required)
• Established relationships and proven success working with channel partners (TSBs, VARs, MSPs, and independent agents)
• Self-starter with the ability to work independently and drive results without heavy supervision
• Excellent communication, presentation, and relationship-building skills
• Comfortable hosting events, webinars, and in-person meetings with partners and customers

Responsibilities

• Partner Management & Growth: Leverage your existing network to drive new opportunities with top-tier CX partners
• Partner Management & Growth: Build and maintain strong relationships with TSBs (Technology Solutions Brokers) and MAMs (Master Agent Managers) to drive engagement and partner success
• Partner Management & Growth: Nurture and expand relationships with existing channel partners to maximize revenue growth
• Partner Management & Growth: Identify, recruit, and onboard new strategic CX partners to the Broadvoice GoContact program
• Sales Enablement & Support: Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions
• Sales Enablement & Support: Collaborate with partners on customer opportunities, providing strategic support from discovery through close
• Sales Enablement & Support: Host and support partner and customer-facing events to drive engagement and pipeline growth
• Collaboration & Strategy: Work closely with Broadvoice’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies
• Collaboration & Strategy: Deliver accurate forecasts, pipeline updates, and strategic plans to leadership
• Collaboration & Strategy: Represent Broadvoice at industry events, conferences, and partner meetings
• Execution: Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel)
• Execution: Proactively manage a portfolio of partners with minimal oversight
• Execution: Uphold and promote Broadvoice’s values and commitment to customer and partner success

Preferred Qualifications

Background in Contact Center (CCaaS) and/or Unified Communications (UCaaS) solutions strongly preferred

Benefits

• Competitive base salary plus commissions
• Company-paid benefits and flexible work environment
• Opportunity to join a growing company with a vibrant, team-oriented culture
• Career growth and advancement within Broadvoice’s Channel Sales organization