Vice President, Channel Management

Summary

Join Broadvoice as the US Channel Chief / Vice President of Channel to lead and scale the US Channel program, accelerating mid-market growth and strengthening the company's position as a Customer Experience (CX) leader. This role requires a passionate channel advocate to align cross-functional teams, build strong partner relationships, and design high-impact programs. You will lead and evolve Broadvoice’s US Channel program, develop and execute scalable channel strategies, and champion the channel internally. As the external face of Broadvoice’s US partner ecosystem, you will evangelize the company's story and solutions. You will also build and lead a high-performing channel team and leverage data to optimize enablement and satisfaction. Finally, you will define and report on key KPIs and stay ahead of market dynamics.

Requirements

• Proven experience in a senior-level Channel Sales, Partner Management, or Alliances role—ideally in CCaaS, UCaaS, or SaaS environments
• A strong track record of building successful partner programs, scaling growth, and improving operational efficiency
• Exceptional leadership and communication skills with the ability to align internal stakeholders and inspire partner ecosystems
• Deep understanding of CX trends, partner enablement, and mid-market dynamics
• Ability to think both strategically and tactically, designing big-picture vision and translating it into repeatable processes
• Comfortable presenting to executive audiences, partner communities, and industry events
• Experience with channel technologies, CRM, and partner portals
• Willingness to travel as needed to support strategic relationships and key initiatives

Responsibilities

• Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market
• Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty
• Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction
• Act as the external face of Broadvoice’s US - partner ecosystem—evangelizing our story, solutions, and CX vision to partners, influencers, and industry stakeholders
• Build and lead a high-performing channel team grounded in accountability, collaboration, and continuous improvement
• Leverage data and partner insights to optimize enablement, engagement, and satisfaction across the partner lifecycle
• Define and report on key KPIs related to channel growth, performance, and partner experience; provide regular insights to executive leadership
• Stay ahead of market dynamics and CX innovation in UCaaS and CCaaS to ensure Broadvoice’s channel strategy remains competitive and differentiated
• Coordinate with your Broadvoice international peers on sales and partner industry trends