Cx Project Manager

Summary

Join Olo's Customer Experience Project Management Team as an experienced project manager focused on providing exceptional customer service and collaboration. You will lead projects, manage customer relationships, and work with multiple internal teams. This role offers the opportunity to contribute to Olo's growth post-IPO. You can work remotely from anywhere in the U.S. or at Olo's NYC headquarters. The position requires 2+ years of experience in customer relationship management or project management and strong communication skills. Olo offers competitive compensation and benefits, including paid time off, health insurance, 401k match, and a generous parental leave plan.

Requirements

• 2+ years experience managing customer relationships, account management, or relevant project management work
• Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs) to address challenges and accomplish tasks, ensuring appropriate collaboration and engagement across teams
• Demonstrated track record of strong verbal and written communication to effectively drive key points across to a broad audience
• Ability to autonomously manage work and projects

Responsibilities

• Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes
• Champion customer’s needs when working with multiple stakeholders on project execution
• Monitor the full project lifecycle from start to finish
• Develop project plans based on contract scope and schedules
• Actively participate in resolving key project issues presented by customers and Implementation team members
• At times, provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Project Management Team
• Effectively partner with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication
• Assist customers with the identification and execution of their unique goals
• Adhere to project scoping and develop a relevant project plan
• Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time
• Some travel may be required to support our customers in person

Preferred Qualifications

Preferred experience with Asana, Jira, Salesforce, Google Suite and Zendesk

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work