Project Manager Lead

Summary

Join Olo's Customer Experience Team as a Project Manager Lead and guide restaurant brands through the implementation of Olo's platform. Manage a portfolio of projects, aligning internal stakeholders with customer objectives. Champion change, monitor project lifecycles, and develop complex project plans. Resolve issues, provide recommendations for process improvements, and collaborate with cross-functional teams. Engage with customer stakeholders to identify needs and ensure successful project delivery. This remote-friendly role reports to the Team Lead Project Manager and offers competitive compensation and benefits.

Requirements

• 5+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
• 2+ years experience managing Enterprise level accounts
• Experience working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role
• Impeccable project management skills and prioritization of competing interests
• Outstanding ability to thoughtfully assess problems and provide resolutions

Responsibilities

• Manage a portfolio of projects with varying levels of complexity to ensure successful outcomes
• Align internal project stakeholders across various departments with customer's objectives within project execution
• Be a champion in navigating change and supporting Implementation team members when new business strategies arise
• Monitor the full project lifecycle from start to finish
• Develop complex project plans based on contract scope and schedules
• Actively participate in resolving key issues presented by customers, project managers, and Implementation team members
• At times, provide recommendations on initiatives to improve implementation velocity in collaboration with Olo leadership and the Project Management Team
• Provide recommendations to Project Management leadership and CX Operations to aid in uncovering gaps in processes or products
• Demonstrate effective collaboration with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication
• Engage with customer stakeholders to identify business, process, and other potential project needs
• Adhere to project scoping and develop relevant project plans
• Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time
• Assist customers with the identification and execution of their unique goals
• May be required to conduct work associated with Professional or Managed Services agreements

Preferred Qualifications

• Preferred experience with Jira, Guru, Rocketlane, Salesforce, and Zendesk
• Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise
• Ability to travel occasionally, as needed

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• A generous parental leave plan
• Volunteer time off
• Gift matching policy