Remote CX Trainer

Summary

The job involves working as a freelance CX Trainer for CXG's Academy Team in Taiwan. The candidate will be responsible for understanding clients' learning needs, designing effective training programs, animating training sessions, inspiring participants through various methodologies, and coaching both on-floor and online. A strong retail background, preferably in luxury retail, and at least 5 years of experience in service excellence, CX, and training fields are required.

Requirements

• Strong retail background and insight (luxury retail background is highly preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field
• Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
• Experienced in conducting learning activities with different interactive methods
• Excellent communication skills with proficient language skills in Mandarin & English

Responsibilities

• Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• Liaising with the Project plan to determine training needs, objectives and schedule training sessions
• Supporting in designing effective training programs
• Animating training sessions in class and online (Retail programs, workshops, …) and creating vivid and dynamic environment to impact mindset change and behaviors
• Inspiring participants through different methodologies (discussion, demonstration, game and story)
• Able to coach (on floor or online)

Preferred Qualifications

Able to develop training material and activities is a plus