Remote CX Trainer

Summary

The job posting is for a Freelance CX Trainer in Singapore, working for a global company called CXG. The role involves understanding client learning needs, designing effective training programs, delivering training sessions, and coaching participants. A strong luxury retail background, particularly in Jewelry and Watches, and at least 5 years' experience in service excellence, CX, and training are required.

Requirements

• Strong luxury retail background and insight (Jewelry and Watches is preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field
• Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
• Experienced in conducting learning activities with different interactive methods
• Excellent communication skills with proficient language skills in Mandarin & English

Responsibilities

• Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
• Supporting in designing effective training programs and contents
• Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
• Inspiring participants through different methodologies (discussion, demonstration, game and story)

Preferred Qualifications

Able to develop training material and activities is a plus