Luxury Retail Trainer

Summary

Join CXG, a global customer experience agency, as a Freelance Trainer with automotive industry experience. Collaborate with our team on projects to deliver impactful learning experiences. Tailor training to clients' learning objectives and brand needs, liaising with project managers and internal teams. Design and develop training programs and materials, delivering engaging sessions in-person and online. Create dynamic learning environments, using various methodologies to drive engagement and provide coaching support. This role requires a strong background in luxury retail and customer experience within the automotive industry.

Requirements

• Strong background in luxury retail with a focus on service excellence and customer experience in the automotive industry
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Mandarin and English

Responsibilities

• Understanding our clients’ learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance

Preferred Qualifications

Ability to develop training materials and activities