Luxury Retail Trainer

Summary

Join CXG, a global customer experience agency, as a Freelance Trainer with automotive industry experience. Collaborate with our team on projects to deliver impactful learning experiences. Responsibilities include understanding client learning objectives, liaising with project managers, designing training programs, delivering engaging sessions (in-person and online), creating dynamic learning environments, and providing coaching support. The ideal candidate possesses a strong background in luxury retail and customer experience within the automotive industry, along with 5+ years of experience in service excellence, customer experience, and training. Expertise in conducting training, workshops, and coaching, and excellent communication skills (Italian and English) are essential. The ability to develop training materials is a plus.

Requirements

• Strong background in luxury retail with a focus on service excellence and customer experience in the automotive industry
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Italian and English

Responsibilities

• Understanding our clients’ learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance

Preferred Qualifications

Ability to develop training materials and activities