Remote CX Trainer

Summary

CXG, a global business with over 160 professionals across four continents, is seeking a Freelance CX Trainer for their Academy Team in Hong Kong. The candidate should have a strong retail background and at least 5 years of experience in service excellence, CX, and training fields.

Requirements

• Strong retail background and insight (luxury retail background is highly preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field

Responsibilities

• Understand clients’ learning needs to deliver impactful training
• Liaise with the Project plan to determine training needs, objectives and schedule training sessions
• Support in designing effective training programs
• Animate training sessions in class and online (Retail programs, workshops, …) and create a vivid and dynamic environment
• Inspire participants through different methodologies (discussion, demonstration, game and story)
• Coach (on floor or online)

Preferred Qualifications

• Experienced in conducting learning activities with different interactive methods
• Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus
• Able to develop training material and activities is a plus