CXG is hiring a
CX Trainer

Summary

The company, CXG, is seeking a freelance CX Trainer to join their team in Japan. The candidate should have a strong retail background, preferably in luxury retail, with at least 5 years of experience in service excellence, CX, and training. The role involves understanding client learning needs, liaising with the project plan, designing effective training programs, animating training sessions, inspiring participants through various methodologies, and coaching both on-floor and online.

Requirements

• Strong retail background and insight (luxury retail background is highly preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field

Responsibilities

• Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• Liaising with the Project plan to determine training needs, objectives and schedule training sessions
• Supporting in designing effective training programs
• Animating training sessions in class and online (Retail programs, workshops, …) and creating vivid and dynamic environment to impact mindset change and behaviors
• Inspiring participants through different methodologies (discussion, demonstration, game and story)
• Able to coach (on floor or online)

Preferred Qualifications

Able to develop training material and activities is a plus

Benefits

Excellent communication skills with proficient language skills in local language & English