Data and AI Operations Senior Director

Summary

Join Ontic as our Data + AI Operations Leader and own data-driven decision-making and AI innovation. You will be responsible for Ontic’s GTM tool strategy, data & advanced analytics strategies, and AI utilization. Reporting to the VP of RevOps, you will work with C-Suite & Senior Leadership Teams to drive tool, data, analytics, and AI strategy. The ideal candidate possesses strategic thinking, technical expertise, and leadership skills to transform data into actionable insights and intelligent automation. This role requires cross-functional alignment with Sales, Marketing, Client Success, Services, Engineering, and Product teams. You will also advise senior leaders, define the enterprise-wide analytics and AI strategy, and evangelize a data-driven culture.

Responsibilities

• Drive cross-functional alignment with key organizations like Sales, Marketing, Client Success, Services, Engineering and Product to enable successful end-to-end execution of key data & AI initiatives
• Advise and influence senior leaders on key business decisions required & major change initiatives
• Define and lead the enterprise-wide analytics and AI strategy aligned with business objectives
• Evangelize data-driven culture across departments and executive leadership
• Collaborate with leaders to identify AI & analytics opportunities & prioritize high-impact projects
• Translate business needs into technical requirements & actionable insights
• Evaluate and implement data platforms, BI tools, and AI frameworks
• Maintain a strong understanding of current trends and advancements in analytics, machine learning, and AI technologies
• Drive AI usage and innovation within the Operations team and across the organization
• Oversee the development of predictive models and analytics use cases
• Guide the implementation of AI/ML models in production environments
• Ensure ethical and responsible AI usage, including bias detection and governance
• Develop KPIs and dashboards to track the impact of analytics and AI initiatives
• Continuously improve models and solutions based on feedback and performance metrics
• Prepare executive-level reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated
• Build processes & maintain data to enable a single source of truth to all critical datapoints needed to provide critical business insights & measure performance
• Ensure consistent definitions, calculations and use of critical metrics company-wide
• Establish data governance policies, ensuring data is collected and processed accurately, and maintaining the integrity of data sources

Preferred Qualifications

• 10+ years experience in Operations, BI, Analytics, Data Strategy, Business Transformation
• Proven experience scaling & managing GTM technology platforms; current tech stack includes but is not limited to Salesforce, Clari, Domo, GuideCX, ZoomInfo, Google Office Suite, Slack
• Track record of delivering enterprise-scale analytics or AI initiatives
• Expertise in data science tools and visualization tools (e.g., Power BI, Tableau, DOMO)
• Strong understanding of machine learning, natural language processing, and/or generative AI applications
• Experience working with ambiguity and laser focused on delivering results; excellent analytical and decision-making skills
• Ability to translate complex data into clear and concise reports
• Strong leadership & team-building skills
• Excellent communication and stakeholder management skills
• Bachelor's degree in Data Science, Computer Science, Business Analytics, or related field

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations