Data Engineer Manager

Summary

Join ServiceNow's data engineering team as a leader and manager, guiding your team's career development and fostering a collaborative environment. You will establish delivery and communication strategies, ensuring high-quality deliverables and stakeholder satisfaction. Responsibilities include managing production issues, collaborating with other teams, following established processes, and cross-training team members. You will also mentor the team, conduct code reviews, monitor system performance, and communicate regularly with stakeholders. This role requires extensive experience in data engineering, project management, and team leadership, along with strong communication and problem-solving skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of experience in managing and delivering business or IT projects
• 8+ years of relevant work experience (Data Management & Data analytics)
• Strong expertise in data engineering tools and technologies (e.g., SQL, Snowflake, Python, etc.)
• Knowledge of data modelling, ETL processes, and data pipeline orchestration tools (e.g., Matillion)
• Solid understanding of data warehousing, OLAP systems, and business intelligence tools (Tableau, PowerBIx)
• Demonstrates critical thinking about how to integrate Agentic AI into work processes, decision-making, or problem-solving
• Proven ability to work as an individual contributor and manage the team simultaneously is a must
• Experience in the full lifecycle of Data, Analytics and building data engineering solutions
• Excellent facilitation skills with proven ability to meet deadlines
• Experience in managing teams including partner teams, demonstrating strong people management skills
• Expertise in working with cross-functional teams across different geos
• Excellent communication skills, ability to drive projects with a geographically dispersed team
• Experience building data engineering solutions with Product, Customer & Usage Analytics structured and unstructured data
• Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar

Responsibilities

• Lead & manage data engineering team, guiding their career development and fostering a collaborative, high-performance work environment
• Establish delivery and communication strategy milestones, ownership and drive successful execution
• Ensure excellent quality of deliverables and high stakeholder satisfaction
• Provide rapid response, manage and drive production and delivery issues and risks to resolution and implement preventative action
• Collaborate closely with other development teams (and managers) to help with continuous improvement of the architecture, tools and processes
• Follow all documented architecture, design & deployment processes to ensure compliance with policies
• Cross-train team members and convey value delivered on key initiatives to the broader organization
• Communicate status regularly with stakeholders and executive sponsors
• Management and execution against project plans and delivery commitments
• Manage the day-to-day activities of the team within an Agile/Scrum environment
• Mentor team, conduct code reviews, and support the team's ongoing development to ensure high-quality code and professional growth
• Monitor the performance and reliability of data systems, troubleshooting issues, and ensuring that SLAs (Service Level Agreements) are met

Preferred Qualifications

Exposure to the ServiceNow platform is desired

Benefits

Work Personas (flexible, remote, or required in office)