Data Import Coach

Summary

Join Cloudbeds' dynamic team as a Data Import Coach and play a pivotal role in ensuring seamless data imports for our customers. You will organize and execute data imports, create import templates, provide customer assistance via Zoom and Zendesk, and communicate with co-teams. Success requires advanced Excel/Google Sheets skills, experience with file conversion tools, and a customer-centric approach. Cloudbeds offers a remote-first culture, flexible working schedules, open Paid Time Away, and opportunities for professional development. We are a leading hospitality platform serving clients globally, and this role is crucial to our continued success and customer satisfaction.

Requirements

• Advanced Excel/Google Sheets skills
• Experience with file conversion tools
• Basic knowledge of remote desktop applications
• Proficiency with computers and cloud-based systems
• Demonstrated experience in successfully interfacing with customers
• Proficiency in problem-solving and troubleshooting
• Solid understanding of data management principles
• Capability to multitask and prioritize tasks effectively
• Ability to work under tight deadlines and adapt to changing priorities
• Familiarity in communicating effectively with co-teams such as Onboarding, Sales, and Support
• Excellent English communication and writing skills
• Meticulous attention to detail
• Reliable and high-speed internet connection

Responsibilities

• Organize, track, and execute data imports for Cloudbeds customers, ensuring accuracy and efficiency
• Create data import templates in Excel and Google sheets using formulas for aggregation, debugging, and inventory management
• Provide customer assistance through Zoom calls and Zendesk tickets, ensuring customers are well-informed and confident in following the data import processes
• Communicate pertinent details of each customer's data import to co-teams such as Sales and Onboarding, fostering collaboration and adhering to established timelines
• Organize and manage intradepartmental workflows, specifically addressing key account concerns and areas of opportunity

Preferred Qualifications

• Proficiency in Spanish (verbal and written)
• Prior experience with Hotel Property Management System Software (EG Opera, Protel, Mews, Cloudbeds)

Benefits

• Flexible working schedules
• Open Paid Time Away policy
• Opportunity to travel and work remotely
• Access to professional development, including manager training, upskilling and knowledge transfer