Deal Desk Analyst

Summary

Join Figma as a Deal Desk Analyst and play a crucial role in scaling Deal Desk operations to support the growing sales team. You will act as a trusted advisor, guiding deals through the quote-to-cash lifecycle, ensuring contracts are strategic and mutually beneficial. You will demonstrate your business acumen, problem-solving skills, and empathetic perspective to help Sales navigate non-standard deals and processes, while collaborating cross-functionally to remove roadblocks and accelerate deal velocity.

Requirements

• 2+ years of Deal Desk experience at a B2B SaaS company
• Experience using Salesforce and CPQ
• Excellent written and verbal communication skills with a keen attention to detail
• A track record of partnering with cross-functional teams such as Systems, Legal, Accounting, and Finance to implement new processes and improve existing workflows
• Proven ability to build strong rapport with sales, navigate complex deal cycles, and problem-solve through ambiguity

Responsibilities

• Serve as a strategic partner to the Sales team by reviewing, structuring, and approving non-standard deals to ensure alignment with company objectives and policies
• Monitor Deal Desk support and approval queues in Salesforce, ensuring requests are processed accurately and efficiently
• Partner with Deal Desk peers in the US, Europe, and Asia to ensure global consistency, share best practices, and support deal execution
• Support manual processes and newly launched offers as needed, adapting to business requirements while finding opportunities to streamline and scale operations
• Build and maintain clear, comprehensive documentation for all Deal Desk-related processes to improve sales productivity and internal alignment

Preferred Qualifications

• Experience working in a fast-paced, similar stage product-led growth environment
• Familiarity with Revenue Recognition principles

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles