Deal Desk Analyst

Summary

Join Mixpanel's Deal Desk team as a Deal Desk Analyst and serve as a trusted advisor to the Global Sales team, offering insights on optimal deal structures. Review and approve CPQ quotes, ensuring alignment with company policies. Assist in drafting commercial language on order forms and manage deal risks and approvals. Review and approve post-sales contractual changes and serve as a CPQ expert, troubleshooting bugs and conducting training sessions. Manage transaction processing on Google and Amazon Marketplace platforms. This role requires a Bachelor's degree, 3+ years of relevant experience, proficiency in Salesforce and CPQ tools, and strong analytical and communication skills.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field
• 3+ years of experience in Enterprise Software/SaaS B2B Industry – Order Management, Finance Operations, Deal Desk or Sales Operations experience preferred
• Proficiency in Salesforce, CPQ tools, and other relevant software applications
• Ability to review and recognize non-standard contract terms, including SLAs, and other customer-specific requests
• Strong understanding of SaaS business models, pricing strategies, and revenue recognition principles
• Ability to get along well with others, work in a fast-paced, dynamic environment, manage multiple priorities and styles simultaneously
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Responsibilities

• Serve as a trusted advisor to our Global Sales team, offering insights on optimal deal structures and strategies to ensure effecient quote to cash operations
• Review and approve CPQ quotes to ensure they align with company policies and objectives, closely scrutinizing non-standard contract terms, including SLAs, and other customer-specific requests
• Assist in drafting commercial language on order forms to reflect negotiated terms accurately and route DocuSigns for final execution
• Escalate and manage deal risks, approvals, and provide recommendations for non-standard terms and pricing. Identify potential risks in deal proposals and suggest mitigating strategies
• Review and approve post-sales contractual changes, including amendments, restructures, and re-bills, ensuring timely and accurate processing to meet customer needs and business requirements
• Serve as an expert on our Configure, Price, Quote (CPQ) system, troubleshoot bugs independently and ensure CPQ processes are efficient and user-friendly
• Conduct training sessions for AEs on CPQ usage, best practices, and deal basics. Develop enablement materials to support the sales team’s ongoing education
• Manage and execute transaction processing on both the Google and Amazon Marketplace platforms in a timely and accurate manner

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break