Deal Desk Analyst

Summary

Join Twilio as a Deal Desk Analyst and contribute to the LATAM Go-to-Market motion. You will establish trusted relationships with cross-functional teams, ensure deal momentum, and provide excellent customer service. Responsibilities include in-depth data analysis, guiding sales teams on internal contracting policies, and providing end-to-end quote-to-signature support. This role requires a Bachelor's or Associate's degree and relevant experience in deal management or related fields, along with advanced Excel skills and proficiency in English, Portuguese, and Spanish. The position is remote with approximately 5% anticipated travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel skills
• English language proficiency with advanced communication skills in Portuguese and Spanish
• High integrity character that aligns with the Twilio Magic

Responsibilities

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
• Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies

Preferred Qualifications

Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program