Deal Desk Analyst

Summary

Join Twilio as a Deal Desk Analyst in Singapore and contribute to the company's APJ Go-to-Market motion. This role involves supporting the structuring of deals to benefit both Twilio and its customers. You will build strong relationships with cross-functional teams, ensure deal momentum, and provide excellent customer service. The position requires in-depth data analysis using spreadsheets and adherence to internal contracting policies. You will provide end-to-end quote support, collaborate on non-standard contract language, and help educate the sales team. This is a remote position with approximately 5% anticipated travel.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel skills
• High integrity character that aligns with the Twilio Magic

Responsibilities

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
• Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies

Preferred Qualifications

Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA

Benefits

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more