Senior Deal Desk Analyst

Summary

Join LaunchDarkly as a Senior Deal Desk Analyst and support customer deals from initial sales opportunity to signed contract booking. Collaborate with various teams (Sales, Legal, Customer Success, etc.) to optimize outcomes. Manage a book of business, review quotes, ensure compliance, and draft order forms. You will enforce processes, gather information for smooth booking, and validate quarter-end procedures. Become a subject matter expert in the CPQ tool and train new Account Executives. Contribute to policy development and foster strong cross-functional relationships.

Requirements

• 5–10+ years of experience in the Software/SaaS industry, with exposure to Deal Desk, Finance, or Revenue Operations
• Strong understanding of contract business terms and the ability to review and draft them
• Proven ability to manage high deal volume and tight deadlines, especially during quarter-end
• Familiarity with SaaS metrics, including Annual Recurring Revenue (ARR)
• Analytical, self-motivated, and confident in making data-informed decisions
• Excellent verbal and written communication skills with a collaborative, solution-oriented mindset
• Strong attention to detail and accuracy
• Experience using CRMs (e.g., Salesforce) and quoting tools
• Intermediate proficiency with Microsoft Excel

Responsibilities

• Serve as a trusted advisor to the Enterprise and Strategic Sales teams on deal construction and negotiation of complex transactions
• Own and manage a book of business, working closely with Sales VPs to support and track high-value deal negotiations
• Review proposed quotes, provide feedback and coaching, ensure accuracy and compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment
• Draft Order Forms and track them through to execution, ensuring that all signed documents are complete and accurate
• Collaborate with internal teams or draft redlines as needed to help close deals on time
• Enforce established processes to ensure data integrity and consistency across closed opportunities
• Gather all required information (e.g., POs, billing contacts) to ensure smooth booking of deals
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system
• Validate accuracy of quarter-end cutoff procedures and system reconciliations
• Become a subject matter expert in the CPQ tool; support its configuration and functionality
• Train new Account Executives on opportunity creation and closeout processes
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and Operations to facilitate seamless deal execution
• Ensure the deal review and approval processes follow company policies and compliance standards
• Contribute to the development and implementation of deal desk policies, processes, and procedures
• Foster strong cross-functional relationships to streamline and support the deal process

Preferred Qualifications

• Bachelor’s degree in Business, Economics, Finance, Law, or a related field
• Knowledge of software revenue recognition ( ASC 606) is a plus
• Experience supporting senior sales management on complex deals
• Proficiency with Salesforce and CPQ tools

Benefits

Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary