Deal Desk Manager

Summary

Join Culture Amp, a leading employee experience platform, as a Deal Desk Manager in North America. This role involves managing daily deal operations, consulting on strategic negotiations, and improving Deal Desk processes and systems to enhance sales efficiency and satisfaction. The ideal candidate will possess strong business partnership skills, a proven track record of balancing win rates with financial discipline, and experience in high-growth SaaS companies. You will be responsible for supporting deal execution, improving workflows, developing deal policies, optimizing pricing strategies, and ensuring order forms meet billing and revenue recognition requirements. This position requires excellent communication, analytical, and collaboration skills, along with a service-minded approach to supporting sales teams.

Requirements

• 4+ years experience leading Deal Desk operations at high-growth SaaS companies
• Excellent written and verbal communication skills, including highly effective process documentation
• Very strong commercial acumen and command of negotiation tradeoffs
• Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
• Experience driving operational transformation through process and systems, with a user-centric approach
• Familiarity with revenue recognition principles for SaaS
• Very strong ownership mindset, high responsiveness and accountability
• Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
• Service-minded and can ensure sales is supported on deals in a timely manner whether that be via self-serve processes and documentation or achieving agreed upon SLAs when it comes to more complex deals
• A clear communicator both internally when writing and enforcing policy as well as externally as required when supporting deals
• Detail-oriented and use your business acumen to create comprehensive policies that sales teams can understand and appreciate
• Eager to work on strategic projects related to Deal Desk that can have large revenue impacts
• Analytical and have helped deliver accurate and timely revenue reporting
• A born collaborator, with the ability to effectively partner with a wide range of internal teams and stakeholders

Responsibilities

• Top-tier daily support of deal execution, while meeting SLAs for turnaround time
• Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
• Develop deal policies, including “self-serve” guidelines for reps and approval logic and matrices
• Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
• Work with Billing team to ensure order forms meet requirements for billing and revenue recognition

Preferred Qualifications

• Experience with Salesforce CPQ and Docusign CLM suite are a plus
• Sense of humor is a big plus

Benefits

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)