Dealer Performance Partner

Summary

Join CarGurus as a Dealer Performance Partner and partner with high-value customers to optimize their results. You will deliver on-site training and coaching to dealership employees, focusing on lead handling, customer connections, and return on investment. This role requires impacting how dealers perceive CarGurus' value through real results and collaborating across CarGurus teams. You will also gather and communicate dealer feedback to improve product development. Leverage your automotive expertise to create training resources and prepare materials for new products. Indirectly drive account growth and reduce churn through relationship management. Collaborate with stakeholders to share learnings and insights. This is a vital role impacting how CarGurus shows up in the market.

Requirements

• Previous experience in dealership operations, sales, F&I, or BDC & Internet department management, minimum of (5) years
• Ability to travel nationwide, up to multiple days each week if needed
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. You believe that proactive communication can reduce friction, improve relationships, and drive business results
• Confidence in delivering information publicly and leading meetings, through in-person and virtual channels to audiences small and large. Prior experience here is ideal
• As a lover of data, you are adept at compiling & reporting on performance metrics while using this as a basis for decision-making
• Place high value on your personal brand and how it is perceived by dealership and CarGurus customers. Giving your best to everyone you encounter each day matters to you
• Ability to operate with a high level of autonomy and thrive in ambiguity and change, while maintaining an ownership mentality
• Derive personal and professional satisfaction by expertly supporting CarGurus dealer customers adopt processes, tools, and technology to achieve their business goals
• Proven track record to work cross-functionally, reconcile direction from multiple stakeholders, and manage tension between a variety of responsibilities

Responsibilities

• Leverage your automotive expertise to create and develop resources to deliver the best training and service for internal CarGurus teams and external dealer customers
• Provide engaging on-site training and support to dealership employees, focusing on lead handling optimization, customer communications, and CarGurus product expertise
• Prepare resources for new products going to market, as well as ensure all materials used by the collective team is updated regularly to reflect the latest innovations and enhancements
• Indirectly drive organic account growth, CarGurus product adoption, and reduce churn events through a consultative approach to relationship management
• Gather and summarize dealer feedback and your own experiences, then proactively communicate this to CarGurus leadership and stakeholder groups
• Collaborate with stakeholders across Commercialization, Product, Marketing, and Revenue teams to share learnings and insights through written documents, in-person and virtual presentations, and other channels

Benefits

• Discretionary bonuses/incentives
• Restricted stock units
• Equity for all employees, both when they start and as they continue to grow with us
• Career development and corporate giving programs
• Employee resource groups (ERGs) and communities
• A flexible hybrid model
• Robust time off policies
• Daily free lunch
• A new car discount
• Meditation and fitness apps
• Commuting cost coverage