Dedicated Advisor

Summary

Join Evolve, a company dedicated to simplifying vacation rentals, as a Dedicated Advisor. You will cultivate strong relationships with Evolve owners, contributing to their success and growth. This role involves developing customized plans to maximize owner success, increasing their lifetime value (LTV) and Net Promoter Score (NPS). You will act as a performance expert, providing data analysis and support, and cross-selling additional services. The position requires strong communication, analytical skills, and experience in account management within the travel, hospitality, or real estate industry. Evolve offers a competitive base salary plus commission, along with comprehensive benefits.

Requirements

• 3+ years of account management experience
• Travel/Hospitality/ Real Estate Industry Expert
• Excellent active listening skills and the ability to simplify otherwise complex problems
• Adaptable and flexible in a rapidly changing environment
• Professional verbal and written communication skills
• Analytical, organized and detail-oriented
• A goal-oriented, competitive mentality
• Strategic Thinker/ Solution-Oriented/ Problem Solver
• Direct and clear communicator
• Willingness to go above and beyond for your colleagues and owners
• Real Estate License
• Mortgage License
• Linkedin Learning Certifications

Responsibilities

• Retain a high-value book of business of ~150 Evolve owners
• Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn
• Act as a performance expert by delivering key analytical data on owners real estate portfolios
• Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
• Be proactive in your book of business
• Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space
• Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services
• Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
• Conduct in-depth monthly and quarterly performance reviews with owners
• Cross-functional collaboration with all departments internally to provide the best owner experience
• Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
• Capture owner feedback and preferences to inform future product and service roadmaps

Preferred Qualifications

Proficiency in Spanish

Benefits

• Industry-competitive pay
• Equity in the company
• A 401(k) with a 4% immediate vesting match
• 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents
• Infertility coverage
• Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment)
• 10 free mental health visits
• Pet insurance
• Generous PTO
• RTO (for full-time exempt employees)
• Sick leave
• Holidays
• A personal holiday to celebrate what matters most to you
• Annual Evolve travel credit after one year
• Discounts on stays at all Evolve properties
• World-class onboarding programs, learning, and development resources to help you grow your impact
• Employee Resource Groups celebrating our diverse communities at Evolve
• Base salary is $76,500
• Uncapped monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance