Growth Account Manager

Summary

Join Ten Life Group as a Growth Account Manager and take partner relationships to new heights within the luxury lifestyle and travel industry. You will be responsible for day-to-day account management, building strong relationships with key partners, and driving revenue growth. This role requires expertise in relationship management, CRM tools, and a client-centric approach. You will collaborate with internal teams, analyze account performance, and provide detailed reports. The position offers a competitive salary, remote work options, paid time off, paid sabbaticals, and various employee discounts. Ten Life Group fosters a dynamic and inclusive work environment with opportunities for professional development.

Requirements

• Professional proficiency in Norwegian and English
• Proven experience in account management or relationship management, preferably in the luxury lifestyle, travel, or hospitality sectors
• Strong knowledge of CRM tools and experience using them to manage accounts and drive efficiencies
• Exceptional negotiation and problem-solving skills, ensuring win-win outcomes for partners
• Bachelor’s degree in business, marketing, hospitality, or a related field (or equivalent experience)

Responsibilities

• Act as the main point of contact for your portfolio of business partners, handling their needs with precision and care
• Provide consistent and proactive support to partners, ensuring seamless delivery of services and maintaining trust
• Collaborate with internal teams to troubleshoot issues, address partner concerns, and ensure operational excellence
• Maintain accurate and up-to-date account records using CRM tools, ensuring all partner interactions are documented and actionable insights are tracked
• Build and nurture strong, trust-based relationships with key stakeholders at all levels within partner organizations
• Conduct regular check-ins, performance reviews, and strategy sessions to understand partner goals and align on mutual objectives
• Act as a strategic advisor to partners, offering insights, recommendations, and solutions that enhance their offerings and client satisfaction
• Develop a deep understanding of each partner’s business, tailoring solutions to meet their unique needs and priorities
• Identify upselling and cross-selling opportunities that align with partner objectives and increase revenue
• Monitor market trends, competitor activity, and industry insights to propose innovative solutions and stay ahead of the curve
• Work closely with the sales and business development teams to onboard new partners and ensure their integration into our service ecosystem
• Collaborate with internal product teams to tailor offerings that resonate with partners’ high-net-worth clients
• Regularly analyze account performance, identifying areas for improvement and proposing action plans
• Provide detailed reports to partners and internal leadership, showcasing successes, growth opportunities, and areas of focus
• Ensure all metrics are aligned with overall business goals and partner expectations

Preferred Qualifications

• Additional languages such as Swedish or Danish
• Familiarity with the luxury market, particularly within lifestyle management, concierge services, and high-net-worth client expectations

Benefits

• Work-Life Balance: Permanent, Part-Time contract (20-25 hours per week)
• A competitive salary package (depending on experience)
• Remote working. Home Office within Norway
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Genuine career opportunities within a dynamic and international company