Delivery Director

Summary

Join Appen, a leader in AI enablement, as a senior leader overseeing end-to-end project delivery for Large Language Model (LLM) solutions. You will manage a team, ensuring projects meet timelines, budgets, and quality standards. Responsibilities include establishing delivery strategies, collaborating with stakeholders, and driving process improvements. This role requires extensive experience in LLM datasets, project management, and team leadership, along with a relevant bachelor's degree. Appen offers a competitive salary and a dynamic work environment.

Requirements

• 5 years minimum senior management experience working in a metrics driven setting
• 5 years’ experience in a client facing role
• 10 years minimum experience managing teams and mentoring others, including hiring and managing fulltime and contract staff or consultants
• Bachelor's degree in a relevant field (e.g., Computer Science, Data Science, Business Administration) is required
• Proven track record of successfully delivering LLM datasets, with the ability to demonstrate deep SME of LLM, data creation, evaluation and annotation processes
• Understanding of natural language processing, machine learning, and deep learning techniques
• Experience with real-world AI applications or products
• Strong project management skills, including project planning, resource allocation, risk management, and problem-solving
• Excellent leadership abilities with experience in managing and developing high-performing teams
• Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion
• Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution
• Demonstrated time management and organizational skills with attention to details
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization
• Results-driven mindset with a strong focus on delivering high-quality projects on time and within budget
• Demonstrated ability to adapt to a fast-paced and evolving environment, effectively managing multiple priorities simultaneously

Responsibilities

• Oversee end-to-end project delivery for LLM Solutions, including but not limited to data creation, evaluation, and annotation projects, ensuring adherence to project timelines, budget, and quality standards
• Establish, execute, and adjust delivery strategies in a fast-paced and continuously evolving business environment
• Oversee project goals, objectives, and deliverables in collaboration with stakeholders
• Lead a team of delivery professionals, providing guidance, mentorship, and support to ensure successful project completion
• Regularly communicate updates and status reports to executive management and relevant stakeholders
• Collaborate closely with corporate functions, including Sales, Solutions, Engineering, Crowd Ops, and Product, to align objectives and direction with the LLM delivery strategy, and to drive changes to support evolving LLM delivery needs
• Establish effective communication channels and foster strong relationships with cross-functional teams, ensuring seamless coordination and cooperation
• Work closely with stakeholders to understand requirements, provide project updates, and address any concerns or challenges that may arise
• Identify opportunities for process improvements and drive initiatives to enhance project efficiency and effectiveness
• Oversee the development and implementation of quality assurance processes and procedures for LLM datasets, relying on your deep subject-matter expertise in the field
• Monitor and evaluate data quality, implement quality control measures, and continuously improve quality related processes
• Build and lead a high-performing delivery team, fostering a culture of collaboration, innovation, and continuous learning
• Recruit, train, and mentor staff, providing guidance and professional development opportunities to enhance their skills and capabilities
• Conduct regular performance evaluations, set performance goals, and provide constructive feedback to ensure individual and team growth
• Foster a positive and inclusive work environment, promoting diversity and equal opportunity

Preferred Qualifications

Advanced degree is a plus

Benefits

$150,000 - $165,000 a year