Delivery Director

Summary

Join Blue Acorn iCi's Unified Delivery organization as a Delivery Director, a critical leadership role managing and delivering a portfolio of large Ecommerce and Content Management implementations. You will be responsible for delivery quality, budget performance, and achieving customer business objectives. This role involves developing and maintaining strategies for best-in-class consulting and implementation services. You will support pre-sales/sales processes, grow existing client relationships, and serve as a strategic partner and trusted advisor. Success in this position requires strong leadership, mentorship, and the ability to build trust with clients. The ideal candidate will have extensive experience in IT services delivery and a deep understanding of relevant technologies.

Requirements

• 15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
• Ability to travel as high as 50% as is demanded by the needs of our customers and our business
• Experience at professional services company such as an agency or consulting firm
• Experience working in eCommerce / Digital Services

Responsibilities

• Responsible for all delivery aspects such as productivity, quality, and milestone achievement
• Provide leadership, mentorship, and management of Project Management teams
• Make recommendations for the continuous improvement of policies and procedures as it relates to key delivery practices (PMO, QA, Engineering, etc.)
• Create an environment of trust with the client where any challenges/risks can be openly and timely discussed
• Set up engagements for financial and delivery success, in terms of contracts, team, product, and solutions
• Monitor assessment of critical project success factors for tracking, analysis and reporting including profitability, impact of potential project risks in terms of delivery, relationship, people, and all aspects associated with the engagement
• Review and approve all Statements of Work, Change Requests and Amendments as they move through the approval process. Partner with the Account Director to develop creative solutions to challenging client requests to optimize the solution
• In partnership with Account Director, lead weekly/biweekly project leadership calls, monthly client executive steering calls and quarterly business reviews and strategic planning sessions
• Serve as the ultimate point of escalation for the project team and the client
• Maintain knowledge of the client portfolio of projects and workstreams
• Build strong relationships with the Digital Experience (DX) team and leverage services to drive value added outcomes
• Strive for the best outcome for the client in terms of business satisfaction and end-customer value
• Keep teams informed on organizational goals, associated plans, and progress
• Attend industry events and maintain an updated knowledge of digital solutions, trends and new partner offerings

Preferred Qualifications

Knowledge of Adobe, Shopify, ERP, systems and tools highly desirable

Benefits

• Medical, dental and vision insurance
• Life insurance
• Disability
• Paid time off
• 401(k)