Delivery Director

Summary

Join Viamo as a Regional Delivery Director in Africa and lead the successful implementation of projects, ensuring timely delivery, budget adherence, and client satisfaction. You will oversee program delivery, manage a team, and collaborate with various departments. This fully remote role requires extensive experience in project management, team leadership, and cross-cultural collaboration within social enterprise, INGO, or related sectors. The ideal candidate possesses strong communication and negotiation skills and a passion for driving positive impact. The position reports to the Chief Delivery Officer and involves close collaboration with regional and leadership teams.

Requirements

• Undergraduate degree
• Experience of 10+ years in any combination of: social enterprise, INGO, Mobile Network Operator, ICT4D, donor or international implementer
• Leadership skills, including cross-cultural experience, and a passion for unleashing the potential of your colleagues. Minimum 5 years team management experience
• Minimum 7 years project management experience
• Demonstrated self-management, skills, adaptability and resourcefulness
• Excellent written and oral communication skills in English; strong influencing and negotiation skills

Responsibilities

• Monitor and continuously seek to improve Viamo's delivery KPIs
• Plan and manage the capacity of the delivery team to ensure availability of required competencies and optimum resource utilization
• Review monthly regional revenue projections, identify invoices at risk, report to Delivery Management and take corrective action
• Collaborate with central delivery / delivery management teams to review tools, SOPs, and guidance documents for effective, high quality project delivery
• Lead efforts to capture and disseminate impact, lessons learned, best practices, and innovations from program delivery in the region
• Coordinate with Country Directors and Regional Partnerships Director to ensure alignment on their sales pipeline and delivery needs in the region
• Support the sales and central partnerships team with business development efforts in the region
• Coordinate with other Viamo functional leaders to break organizational barriers and ensure smooth collaboration across departments
• Oversee the implementation of all projects in the region, ensuring they are delivered on time, within scope, within budget, and in compliance with internal and donor policies
• Ensure compliance with standard operating procedures (SOPs), quality standards, and donor requirements
• Proactively identify and mitigate risks to project implementation, ensuring smooth delivery and partners’ delight
• Support the development of project budgets, and oversee (approve) financial reporting
• Support the operationalization of systems to promote accountability to clients and end-users of Viamo products by reviewing and supporting resolution of all project severities (1, 2 and 3)
• Ensure that the delivery team in the region is trained and proficient in using Viamo’s Project Management tools and processes and in delivering Viamo’s product suite
• Coach and manage Head of Programs and Program Managers while providing access to high-quality learning opportunities, emphasizing career development
• Collaborate with Viamo's Human Resources to ensure sound performance management and fair performance-based compensation
• Lead the planning and recruitment of additional members of the regional delivery team
• Foster a collaborative and inclusive work environment that encourages innovation, knowledge sharing, and professional growth

Preferred Qualifications

• Postgraduate degree
• Experience living and working in the region
• Project Management Certification, such as CAPM, PMP, PRINCE2 or PMDPro
• Experience implementing projects funded by major bilateral/multilateral funders e.g. USAID, UN agencies

Benefits

• Fully remote position
• Preference for candidates based in the region and/or ability to work on GMT timezone