Director, Global Services Delivery

Summary

Join Moodle, the world's most popular learning platform, as a globally based Professional Services Leader! Reporting to the Chief Commercial Officer, you will lead and inspire a global team, driving service delivery strategy and operations. This role requires a proven track record of delivering high-quality solutions, strong leadership skills, and experience in strategic business planning within a software product company. You will be responsible for financial management, client relationship development, and the creation of new Moodle services. Moodle offers a flexible, distributed work environment and a fantastic range of benefits focused on work-life balance and wellbeing. Apply now to help Moodle empower educators and improve our world!

Requirements

• Proven track record of delivering highest quality solutions, on time and within budget, delighting customers
• Technical skills and experience of hands-on work with the Moodle platform, infrastructure and integrations
• Excellent communication skills (verbal and written), negotiation skills and a collaborative/team approach to execution
• Collaborative and team focused attitude, a willingness to embrace the culture and bring teams together, all with a genuine passion for helping Moodle advance our mission

Responsibilities

• Bring together, lead and inspire a global Moodle Services Delivery team across Custom Development, Learning Design, Customer Success and Infrastructure including teams in the US and India and potentially further afield
• Attract, develop and lead a high-performance team that are passionate about delivering Moodle services to the world
• Develop and implement strategic plans for design and build of new Moodle Services, including - but not limited to - custom solutions, integrations, themes, applications, consultancy services and certifications
• Financial management, including budget and forecast setting, cost and revenue management
• Develop and maintain strong relationships with clients in order to deliver world-class customer service across our Services Delivery business units

Preferred Qualifications

Demonstrated track record of developing strategic business plans and leadership of a complex Services Delivery team, with experience leading these teams in a software product company desirable

Benefits

• Taking on a genuinely flexible, distributed role, working from anywhere in the world
• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’