Implementation Delivery Lead

Summary

Join bswift as an Implementation Delivery Lead and help support system and integration development and testing for Integration Partner implementations. You will be responsible for meeting and exceeding client expectations by supporting consumers on our best-in-class HR software and services. Responsibilities include managing implementation projects, timelines, and client expectations; performing system configuration and integration testing; documenting and maintaining product playbooks; and managing ongoing integration partnerships. You will also act as a coach and mentor for others, research and resolve client inquiries, and help triage client issues. This role requires a 4-year degree or equivalent experience, 3+ years of experience in account management, strong communication and analytical skills, proficiency in Excel, and experience in benefits administration system technology. bswift offers a fun, flexible, and creative work environment with ample opportunities for professional and personal growth.

Requirements

• 4-year degree in related field, or equivalent experience
• 3+ years’ experience in account management
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced work environment
• Must be able to quickly sort through complex subject material
• Strong analytical skill-set and ability to effectively use data for strategy
• Proficiency in Excel, VLOOKUPS, Pivot Tables is required
• Experience in benefits administration system technology, payroll, HRIS or related software

Responsibilities

• Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients and partners
• Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
• Perform analysis and configure system and integrations as needed and lead the team with other bswift resources (product management, EDI) to meet contract deliverables
• Work with the Implementation Team to analyze vendor and integration requirements and conduct integration testing with SSOs, APIs, web services, and vendor interface files
• Document, develop, and maintain product playbooks for integration partners
• Ongoing Integration Partnership management. Responsibilities differ amongst integration partners, but may include leading ongoing calls, managing open items log and project plans, troubleshooting client and partner questions, assisting on implementations, managing escalations, release regression testing of connections, and creating and maintaining documentation
• Continuously refine and improve efficiency of implementation and ongoing processes and proactively identify and mitigate project risks
• Act as a coach and mentor for others on Channel Partner team
• Research and resolve client inquiries regarding system and process issues, and test system enhancements based upon client needs
• Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work