Delivery Lead - ITSM

Summary

Join Nagarro, a global digital product engineering company, as a senior ITSM and Platforms expert with 14+ years of experience. Lead the design and architecture of tailored Atlassian solutions (Jira, Confluence, Bitbucket) for ITSM, DevOps, and platform transformation. Drive end-to-end implementation at customer sites, ensuring smooth deployment and alignment with business objectives. Own the technical solutioning process for RFPs, crafting compelling designs. Build and maintain strong relationships with C-level stakeholders, acting as a trusted advisor. Grow internal capabilities by mentoring team members and supporting Nagarro’s Atlassian Practice. Customize Atlassian tools and integrate with third-party products for seamless solutions. Support global clients across EMEA, APAC, and India, managing time zones effectively.

Requirements

• Extensive experience with the Atlassian suite (Jira, Confluence, Bitbucket, etc.) including design, configuration, and deployment of solutions
• Strong expertise in ITSM, DevOps, and Platform practices, with a proven track record of implementing related solutions
• Hands-on experience in building and implementing solutions at client end, including the ability to lead technical delivery
• Proven ability to respond to RFPs, owning the technical solution design and proposal process
• Demonstrated capability in building and maintaining C-suite relationships, including influencing stakeholders and communicating technical value to non-technical audiences
• Experience with customizations and integrations, including third-party product integrations and automation
• Strong consulting background, with experience supporting a global customer base (EMEA, APAC, India), and managing work across time zones
• Leadership and mentoring skills, with a focus on building internal capabilities and knowledge sharing within a practice or team

Responsibilities

• Lead the design and architecture of tailored solutions using the Atlassian suite (Jira, Confluence, Bitbucket, etc.) with a focus on ITSM, DevOps, and platform transformation
• Drive end-to-end implementation of Atlassian solutions at customer sites, ensuring smooth deployment and alignment with business objectives
• Own the technical solutioning process in response to RFPs, including crafting compelling and feasible solution designs
• Build and maintain strong relationships with C-level stakeholders , acting as a trusted advisor and effectively communicating technical strategies in business terms
• Grow internal capabilities by mentoring team members, sharing expertise, and supporting the development of Nagarro’s Atlassian Practice
• Customize Atlassian tools and integrate with third-party products to deliver high-impact, seamless solutions that enhance enterprise workflows
• Support global clients across EMEA, APAC, and India, managing time zones effectively to ensure timely delivery and consistent customer satisfaction