ASAPP is hiring a
Delivery Manager

Summary

The job is for a Delivery Manager in ASAPP's Technology Organization. The role involves guiding Enterprise customers through the onboarding process, planning deliveries, documenting product requirements, configuring ASAPP's products, collaborating with various teams, and acting as a subject matter expert.

Requirements

• At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience
• Experience with cloud-based software implementation processes
• Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
• Strong outcome and value orientation
• Self-starter mentality (you find problems and fix them)
• Adaptive and introspective; open to giving and receiving frequent feedback
• Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
• Experience with technical process creation, documentation, and improvement

Responsibilities

• Guide our Enterprise customers through the onboarding process to ASAPP’s products
• Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance
• Document & refine product requirements for clear communication internally and externally
• Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams
• Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
• Act as a subject matter expert on ASAPP’s Products, both internally and externally
• Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

Preferred Qualifications

• Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
• Experience in contact center and/or customer experience industry
• Experience working directly with technical partners across all integration points
• Experience in any major programming language (Golang, Python, C++, Java, etc)
• Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
• Experience with Machine Learning, Natural Language Processing, LLMs