Delivery Manager

Summary

Join ASAPP, a company focused on delivering AI-powered customer experiences, as a Delivery Manager within the Technology Organization. You will collaborate with enterprise customers to plan and configure ASAPP products, ensuring quick and effective onboarding. This role requires project management skills, a technology-forward mindset, and a solution-oriented approach. Responsibilities include guiding customers through the onboarding process, managing work delivery, documenting product requirements, configuring ASAPP products, and collaborating with various teams. The ideal candidate possesses at least 5 years of relevant experience, including project management and implementation, along with cloud-based software implementation experience. Strong communication and technical skills are essential.

Requirements

• At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience
• Experience with cloud-based software implementation processes
• Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
• Strong outcome and value orientation
• Self-starter mentality (you find problems and fix them)
• Adaptive and introspective; open to giving and receiving frequent feedback
• Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
• Experience with technical process creation, documentation, and improvement

Responsibilities

• Guide our Enterprise customers through the onboarding process to ASAPP’s products
• Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance
• Document & refine product requirements for clear communication internally and externally
• Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams
• Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
• Act as a subject matter expert on ASAPP’s Products, both internally and externally
• Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

Preferred Qualifications

• Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
• Experience in contact center and/or customer experience industry
• Experience working directly with technical partners across all integration points
• Experience in any major programming language (Golang, Python, C++, Java, etc)
• Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
• Experience with Machine Learning, Natural Language Processing, LLMs