Delivery Manager

Summary

Join LLInformatics as a Delivery Manager and play a critical role in ensuring successful project delivery. Manage client projects and accounts, serving as a liaison between the internal team and clients. Lead and mentor project teams, fostering a collaborative environment and upholding company culture. Plan, execute, and deliver projects on time and within budget. Monitor KPIs, prepare reports, and identify areas for improvement. This is a remote or Warsaw-based B2B contract position.

Requirements

• Minimum 4 years of experience in a similar position
• Proven team management skills, with the ability to lead, mentor, and motivate diverse teams
• Strong client orientation, with a focus on understanding and addressing client needs effectively
• Strong technical background and understanding of software development process and best practices
• Solid understanding and practical experience with Agile and Lean methodologies
• Excellent communication skills, with a demonstrated ability to collaborate effectively across teams and stakeholders
• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a dynamic, fast-paced environment
• Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented mindset
• Proven ability to manage project budgets, timelines, and resources to ensure successful delivery
• Analytical mindset, with experience tracking KPIs, generating actionable insights, and driving continuous improvement
• Experience in fostering company culture and ensuring team alignment with organizational values
• Strategic thinking skills to identify growth opportunities and support long-term client and business objectives
• Proficiency in English at a minimum of C1 level

Responsibilities

• Client Account Management: Serve as the main point of contact for assigned projects/accounts, ensuring client needs are met and expectations managed
• Build strong client relationships, identify growth opportunities, and assist with strategic planning
• Collaborate with recruitment to address staffing needs
• Communication Bridge: Act as the link between internal teams, clients, and vendors for clear communication
• Facilitate regular meetings (e.g., daily/weekly standups) to provide updates on progress, challenges, and milestones
• Resolve client concerns and handle escalations promptly
• People Management: Lead and mentor project teams, promoting a collaborative and productive work environment
• Foster LLI’s company culture and uphold core values
• Conduct one-on-one meetings, and 360-degree feedback sessions, and resolve team conflicts to boost performance
• Project Management: Plan, execute, and deliver projects on time, within budget, and to quality standards
• Manage project budgets, track costs, and develop resource allocation plans to optimize team tasks
• Perform tasks within the project team according to the area of responsibility
• Cooperate with clients on a daily basis to successfully execute tasks and meet objectives
• Performance Tracking and Reporting: Monitor and analyze KPIs on delivery, client satisfaction, and team performance
• Prepare reports and risk assessments, using metrics to identify and implement improvements

Benefits

• Flexible Working Hours – We focus on results! Manage your time, keep your team informed about your availability, and attend key meetings
• Work from Anywhere – Choose your ideal setup! Work 100% remotely within the EU , go hybrid , or enjoy our Warsaw office , fully equipped for productivity
• Comprehensive Onboarding – From day one, we ensure you feel comfortable and supported, so you can quickly become part of the team
• Flat Structure – We value initiative and open communication. Every voice matters here!
• Positive Company Culture & Team Spirit – We create an environment where everyone feels appreciated and comfortable
• Modern Work Methods – We use cutting-edge project management techniques inspired by the IT world
• Transparent Communication – Regular 360° feedback sessions and mentor support to help you grow
• Top-Notch Equipment – Get a MacBook for your work. If you choose to work from our Warsaw office , you'll also have access to a 34” (16:9) widescreen monitor and an ergonomic standing desk
• Weekly English Lessons – Optional classes with a native speaker to help you improve your skills