Enterprise Delivery Manager

Summary

Join Leonardo.Ai, an Australian technology start-up, as a hybrid technical leader and client partner in our Enterprise product tribe. You will lead the delivery of custom solutions and API integrations for enterprise clients, ensuring on-time and within-budget project completion. Responsibilities include serving as the primary client contact, fostering cross-functional team communication, and balancing bespoke solutions with scalable platform improvements. You will bring expertise in technical project management, human-centered problem-solving, and relationship building. The role requires experience in client-facing technical delivery, managing complex programs, and strong communication skills. Success in this position will involve leading platform delivery, collaborating on technical design, and championing system health.

Requirements

• A background in managing technical projects with external customers and internal stakeholders, ideally from implementation, onboarding, or integration roles
• A strong desire to understand people’s needs and translate them into useful, scalable solutions that feel personal and thoughtful
• Deep care for connection and respect — creating strong partnerships through trust, listening, and shared goals
• The ability to manage multiple priorities, align diverse teams, and keep things moving calmly in complex environments
• A natural interest in learning new technologies and improving the way people work together
• Commercial experience in a technical delivery role in a SaaS or platform company
• Proven track record managing complex delivery programs involving backend systems and APIs
• Ability to engage with engineers, understand system interactions, and communicate trade-offs
• Experience working on custom solutions or client-specific workstreams in a fast-paced environment
• Clear communicator with strong stakeholder management skills across technical and non-technical teams
• Ability to bring clarity to ambiguity, simplify complexity, and unblock teams with confidence

Responsibilities

• Lead the successful delivery of enterprise-level custom solutions, API integrations, and technical configurations
• Translate unique client needs into well-scoped, technically achievable integration plans and own the project lifecycle and milestones, from scoping, planning, risk mitigation, execution, deployment, and post-launch support
• Ensure projects are delivered on time, within scope, and on budget
• Serve as the primary point of contact for enterprise clients
• Work closely with customer stakeholders to understand technical needs and translate them into actionable workstreams
• Build and maintain trusted relationships with key client stakeholders to ensure consistently high levels of satisfaction throughout the engagement
• Foster communication and alignment across multiple, cross-functional teams, timelines, and customer touchpoints
• Champion delivery excellence through clear processes, documentation, retrospectives, and continuous improvement
• Partner with internal teams to align delivery strategies with evolving product capabilities and customer needs
• Help identify when a tailored solution could benefit the broader platform, and when speed and trust are the most important factors
• Own the end-to-end delivery of backend capabilities and APIs used by both internal teams and enterprise customers
• Co-create API specs, define SLAs, and partner with engineering and architecture on thoughtful technical decisions
• Translate high-level goals into clear milestones, helping teams focus and move forward together
• Bake in scalability, usability, and maintainability from day one, not as an afterthought
• Work across disciplines to unblock delivery, manage dependencies, and keep momentum high
• Promote intuitive integration patterns, clear versioning, and strong monitoring practices
• Introduce simple, repeatable ways of working that help backend teams deliver reliably and at speed

Preferred Qualifications

• Familiarity with how enterprise clients consume APIs or integrate at scale
• Experience writing or contributing to technical statements of work (SoWs) or product requirements
• Understanding of auth flows, data management, or large-scale architecture decisions in an integration context

Benefits

• Reward package including equity
• Inclusive parental leave policy that supports all parents & carers with 18 weeks paid leave
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally, including remote working abroad
• Support with your professional development
• Fun and engaging company events, both virtual and in-person