Enterprise Delivery Manager

Summary

Join Leonardo.Ai, an Australian technology start-up, as a hybrid technical leader and client partner in our Enterprise product tribe. You will design and deliver tailored integrations and custom solutions for enterprise clients, ensuring a thoughtful and empowering experience. Lead successful delivery of enterprise-level solutions, serve as the primary client contact, and foster communication across teams. Balance bespoke solutions with scalable platform capabilities, championing delivery excellence through clear processes and continuous improvement. This role requires client-facing delivery experience, human-centered problem-solving skills, and strong relationship-building abilities. You will also lead platform delivery, collaborate on technical design, plan and prioritize work, and champion system health.

Requirements

• A background in managing technical projects with external customers and internal stakeholders, ideally from implementation, onboarding, or integration roles
• A strong desire to understand people’s needs and translate them into useful, scalable solutions that feel personal and thoughtful
• Deep care for connection and respect — creating strong partnerships through trust, listening, and shared goals
• The ability to manage multiple priorities, align diverse teams, and keep things moving calmly in complex environments
• A natural interest in learning new technologies and improving the way people work together
• Commercial experience in a technical delivery role in a SaaS or platform company
• Proven track record managing complex delivery programs involving backend systems and APIs
• Ability to engage with engineers, understand system interactions, and communicate trade-offs
• Experience working on custom solutions or client-specific workstreams in a fast-paced environment
• Clear communicator with strong stakeholder management skills across technical and non-technical teams
• Ability to bring clarity to ambiguity, simplify complexity, and unblock teams with confidence

Responsibilities

• Lead the successful delivery of enterprise-level custom solutions, API integrations, and technical configurations
• Translate unique client needs into well-scoped, technically achievable integration plans and own the project lifecycle and milestones, from scoping, planning, risk mitigation, execution, deployment, and post-launch support
• Ensure projects are delivered on time, within scope, and on budget
• Serve as the primary point of contact for enterprise clients
• Work closely with customer stakeholders to understand technical needs and translate them into actionable workstreams
• Build and maintain trusted relationships with key client stakeholders to ensure consistently high levels of satisfaction throughout the engagement
• Foster communication and alignment across multiple, cross-functional teams, timelines, and customer touchpoints
• Champion delivery excellence through clear processes, documentation, retrospectives, and continuous improvement
• Partner with internal teams to align delivery strategies with evolving product capabilities and customer needs
• Help identify when a tailored solution could benefit the broader platform, and when speed and trust are the most important factors
• Own the end-to-end delivery of backend capabilities and APIs used by both internal teams and enterprise customers
• Co-create API specs, define SLAs, and partner with engineering and architecture on thoughtful technical decisions
• Translate high-level goals into clear milestones, helping teams focus and move forward together
• Bake in scalability, usability, and maintainability from day one, not as an afterthought
• Work across disciplines to unblock delivery, manage dependencies, and keep momentum high
• Promote intuitive integration patterns, clear versioning, and strong monitoring practices
• Introduce simple, repeatable ways of working that help backend teams deliver reliably and at speed

Preferred Qualifications

• Familiarity with how enterprise clients consume APIs or integrate at scale
• Experience writing or contributing to technical statements of work (SoWs) or product requirements
• Understanding of auth flows, data management, or large-scale architecture decisions in an integration context

Benefits

• Reward package including equity
• Inclusive parental leave policy that supports all parents & carers with 18 weeks paid leave
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally, including remote working abroad
• Support with your professional development
• Fun and engaging company events, both virtual and in-person