Delivery Manager

Summary

Join Remotebase's dynamic team as an experienced Delivery Manager! You will design, develop, and maintain high-performance backend systems. Lead strategic customer experience programs, manage project timelines and resources, and ensure technical feasibility. Communicate complex technical findings to stakeholders, advocate for customer-centric improvements, and optimize feedback loops. You will be the liaison between nearshore and onsite teams, guiding the project team in Agile principles and practices. This fully remote role offers flexible timings and market-competitive compensation, along with incredible learning and growth opportunities.

Requirements

• Engineer level - mid level (7+ years’ experience)
• Bachelor’s degree in computer science, Engineering, or a related technical field
• Excellent technical communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences
• Demonstrated ability to work collaboratively with cross-functional technical teams
• Experience leading agile projects or programs
• Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban)
• Excellent communication, interpersonal, and leadership skills. (English & Spanish)
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making abilities
• Experience with project management tools (like Jira) and techniques
• Ability to manage multiple projects simultaneously

Responsibilities

• Lead and drive strategic customer experience programs that align with organizational goals
• Manage project timelines, resources, and deliverables, ensuring technical feasibility and adherence to best practices
• Present complex technical findings and actionable insights to stakeholders, using data visualization tools to support decision-making
• Advocate for customer-centric improvements based on empirical evidence
• Monitor and evaluate the effectiveness of implemented customer journey enhancements using key performance indicators (KPIs) and other metrics
• Implement iterative changes based on real-time feedback and performance analytics
• Design and manage customer feedback systems, integrating feedback from surveys, interviews, and other sources into the product and service design processes
• Use technical methodologies to automate and scale feedback analysis
• Be liaison between nearshore and onsite teams
• Understand client needs, project strategy, and goals
• Lead teams with minimal supervision, determining the best approaches for project success
• Consult with key clients to ensure alignment of strategies and goals
• Guide the project team in the adoption of Agile principles and practices
• Plan and manage program/project timelines, budgets, and resources
• Identify and mitigate risks and issues, escalating as necessary
• Facilitate communication and collaboration among team members and stakeholders
• Monitor and report on program/project progress, providing regular updates to stakeholders
• Drive continuous improvement by identifying and implementing process enhancements

Preferred Qualifications

Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Practitioner (ACP))

Benefits

• Fully remote
• Flexible timings. You decide your work scheduled
• Market competitive compensation (in $$)
• Insane learning and growth