Delivery Principal

Summary

Join Thoughtworks as a Delivery Principal and provide strategic and tactical leadership on accounts, building trusted advisor relationships with clients. You will empower Thoughtworker engagement, deliver exceptional value, and contribute to business growth. Responsibilities include developing account strategies, managing client relationships, overseeing contracts and billing, and ensuring team performance and compliance. Success requires proven experience in managing large-scale projects, strong client management skills, and the ability to thrive in ambiguous situations. Thoughtworks offers a hybrid work model, professional development opportunities, and a supportive culture.

Requirements

• Proven ability to establish and maintain "C-Level" relationships (for engagement sizes in the range of $5M - $20M+ in revenue)
• Thrive in situations where you are given little to no direction and have the ability to lead, organize and deliver commitments on time and within budget
• Have a track record of managing the scope and shape of programs of work
• Have experience with account management, third party contractual agreements, client management & pre-sales, client reporting, and up-selling
• Be resilient in ambiguous situations and adapt your role in order to approach challenges from multiple perspectives
• Use empathy to build solid working relationships and resolve issues quickly and thoughtfully
• Be comfortable chairing meetings, conducting reports, providing technical sales support, and keeping budgets in check

Responsibilities

• Act as a trusted advisor to your client by building key relationships and understanding the market and trends that could impact them
• Assess client needs and develop the account strategy and proactive proposals needed to deliver value to our client
• Speak to the value of our delivery and how it maps to client vision, goals, and initiatives
• Continuously deliver undeniable value by ensuring the high performance of Thoughtworks teams on the account and proactively manage risk with the client
• Cultivate Thoughtworker growth and development by encouraging feedback and fostering an inclusive, supportive team culture
• Oversee contracts, SOWs, negotiations, and billing rates
• Maintain healthy levels of CGM, DSO, and travel leakage
• Ensure security, privacy, and legal compliance across the account

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys
• We have adopted a hybrid working model with the majority of work being completed remotely from either home or local Thoughtworks offices