Deployment Coordinator

Summary

Join MEDFAR Clinical Solutions as a Deployment Coordinator, where you will be the primary client contact after contract signing, managing the setup, configuration, and transition of their EMR environment. You will collaborate with internal and external teams to ensure seamless deployments and high customer satisfaction. Key responsibilities include environment analysis and configuration, client liaison, transition coordination, data transfer management, team support, documentation, and client offboarding. The role requires excellent organizational and communication skills, proactive problem-solving abilities, and attention to detail. The position is a permanent, full-time role with a hybrid or remote work option within Quebec. MEDFAR offers a variety of benefits, including flexible hours, performance-based bonuses, comprehensive group insurance, paid time off between Christmas and New Year's, a training allowance, and a supportive work environment.

Requirements

• Excellent organizational and time-management skills; must be comfortable juggling multiple projects
• Proactive problem-solving and anticipating needs to remove blockers
• Strong interpersonal and communication skills, with a customer-focused mindset
• Demonstrated diligence and attention to detail; following tasks through to completion
• Willingness to travel on-site occasionally

Responsibilities

• Gather project requirements; create and configure MYLE environments
• Run and validate simple SQL scripts
• Coordinate configuration tasks with external service providers and internal teams
• Serve as primary liaison after contract signing
• Schedule and lead introductory meetings and communicate key milestones
• Manage feature-activation requests in line with contract additions and upsells
• Synthesize project details into clear action plans
• Collaborate with Project Managers to plan client go-lives
• Oversee data transfer projects; validate quality assurance
• Track all stakeholder interactions and issue resolutions
• Provide assistance to the deployment team during go-live
• Troubleshoot technical issues; propose and implement solutions
• Offer occasional on-site support to our clients during deployments
• Write and maintain activation procedures in our documentation database
• Update “how-to” guides for new feature releases
• Coordinate offboarding processes for decommissioned clients

Benefits

• You decide where you do your best work (at home or the office)
• Flexible hours (work-life balance)
• Performance-based bonus for all employees
• Generous group insurance coverage as of day 1 of employment
• Break paid between Christmas and New Years
• Annual $ 1,500 training allowance for your professional development