Remote Deployment Engineer

Summary

This is a remote, intermediate-level position in the Charlotte area for a technician to handle deployment, installation, and customer support of Mashgin's checkout technology. The role involves 50-75% travel, troubleshooting issues, responding to customer escalations, maintaining technical knowledge, installing kiosks, and fielding customer service requests.

Requirements

• Bachelor’s Degree (or equivalent experience)
• Ability and desire to travel frequently
• Self-starter who is comfortable getting the job done without much assistance
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Strong communication skills
• Ability to lift 50 pounds or more

Responsibilities

• Traveling the country launching new locations and helping customers (50-75% travel is expected)
• Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
• Respond to customer escalations and inquiries, when needed seeking partners to assist
• Maintain a subject-matter expert level of knowledge of deployment systems and software
• Installing kiosks to ensure our customers and clients are set up for success
• Planning and preparing for deployments
• Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Preferred Qualifications

• Preferred: prior IT or tech repair experience
• Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components

Benefits

• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company