Deployment Engineer

Summary

The job is for a Deployment Engineer at Wheel, a remote company offering virtual care solutions. The role involves technical leadership in implementing, migrating, and expanding services for customers, working cross-functionally with various teams, and having strong SaaS deployment experience and programming skills.

Requirements

• SaaS Deployment Experience
• Fluent in one more popular programming languages (e.g. Python, JavaScript, Ruby) and a strong desire to expand your skills
• Solid understanding of RESTful API architecture and experience helping clients integrate systems via API
• Proficient in working with JSON and YAML files for configuring client environments
• Familiar with tools like GitHub and Jira for version control and project management
• 2+ years of experience with a B2B SaaS API-centric product
• 3+ years of experience in a customer-facing role
• You’ve built web applications before or contributed to existing web applications in a meaningful way
• Previous exposure working with AWS
• Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2

Responsibilities

• Client facing technical leadership
• Execute technical tasks for implementations, migrations and expansions
• Drive technical discussions and implementations to committed timelines
• Work closely with Implementation Managers to orchestrate workload and timeline commitments
• Deliver system environment build and configuration activities to support the testing and deployment of the client solution
• Review API requirements and deliver workflows and system configuration to support integration and testing with client systems
• Be curious and keep an eye out for new technical requirements/discovery, solution identification and provide technical recommendations to client and internal Wheel teams
• Help each customer on-board during their technical integration phase, and manage technical work needed to launch
• Advise the customer on technical best practices, and implementation of Wheel’s products and features
• Be the first point of contact for responding to customer’s technical questions. and alerting customers to potential issues with their integrations during the Implementation lifecycle
• Be the first point of contact for internal teams to answer questions about our products and integrations, and triage and fix technical issues
• Collaborate, provide requirements, and open tickets with Engineering and Product teams on technical tasks they are required to complete for successful launch

Preferred Qualifications

• Technical curiosity and passion: Wheel is at the cutting edge of healthcare technology, and our Implementation Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Wheel’s specific products but with industry trends
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company

Benefits

Remote work