Design Architect

Summary

Join AppViewX as a Customer Success Design Architect and play a key role in designing and driving customer onboarding, creating solutions, and promoting greater adoption and usage of the AppViewX product.

Requirements

• Minimum 6 years’ experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect)
• Minimum 4 years’ experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products
• Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Level role)
• Domain knowledge on PKI, SSH, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards
• Experience with Certificate Life Cycle management/operations
• Experience with PKI implementation processes
• Experience with PKI integrations, Certificate Authorities, MS Intune, SCEP, other enrollment practices
• Hands on experience with: Kubernetes
• Linux command line/ Windows server management
• Apache, IIS - application expertise
• Load balancers – F5/AVI/NetScaler
• Salesforce/JIRA/ServiceNow
• CISSP / CISM / CISA is preferred

Responsibilities

• Working with architects, solution engineers, and the customer’s management team to gather inputs and design AppViewX technology solutions that address specific business challenges for our new customers
• Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly
• Collaborate with our Customer Success Managers and Implementation Architects to address technical challenges and product gaps
• Run adoption workshops to Coach Customers on the AppViewX Product usage along with educating them on the Best practices, Industry Standards
• Act as a trusted technical advisor and lead by assisting with project technical challenges
• Identify new use cases as part of account growth/renewal strategy
• Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the Product, customer experience, speed time-to-value, and create greater benefits for our customers
• Contribute to Customer Business Reviews highlighting potential areas of improvements
• Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
• Work closely with our Product and Engineering teams to prioritize product enhancements and long-term roadmap based on customer/industry priorities

Benefits

• Competitive incentives
• Health & wellness policies
• Saving & investment schemes
• Time off/sabbatical eligibility
• Dedicated L&D
• Work remotely
• Define their own hours