Design Program Manager - Emerging Talent Intern

Summary

Join ServiceNow's Experience Team (EX) as an Emerging Talent Intern and contribute to critical work within a core team. Partner with a Design Program Manager to evaluate existing programs and collaborate on future initiatives. Represent the team's needs by gathering research and data to refine programs. Create and manage a 6-week data-driven project to improve design operations. Participate in planning and facilitating meetings and training. Communicate findings using various tools. This 6-month, full-time internship offers competitive hourly pay, benefits (health, 401k), and a relocation stipend (if applicable). The position is open to all US locations (remote and onsite).

Requirements

• Actively enrolled university students, or recent university graduates, are not eligible
• Seeking career changers and/or emerging talent : We are looking for aspiring Design Program Managers that have minimal relevant job experience, and who are eager to learn!
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
• Self-taught, certification/bootcamp, and community college graduates from Design related courses, are highly encouraged to apply
• Ability to commit full-time during program dates
• Position is not eligible for employment-based sponsorship
• Have knowledge or project experience in successfully applying design methods to solving problems and/or project management experience
• A go-getter, ambitious problem solver with a growth mindset
• Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings
• Ready to showcase your work and/or projects in form of portfolio or other formats is required at time of interview

Responsibilities

• Partner closely with a Design Program Manager to evaluate effectiveness and impact of our existing programs and collaborate on future programs and initiatives that will drive impact for our team
• Represent the needs of our team (our internal users) by gathering various research/data points from discovery techniques and measurement strategies around our existing programs and initiatives with the goal to help refine and improve our programs for the coming year
• Create, plan, and manage your own 6-week data driven project around improving effectiveness of the design operations team
• Participate in planning and facilitation of meetings, and training initiatives
• Communicate your findings using tools such as Miro, Microsoft SharePoint, PowerPoint, Excel, and Smartsheet (or bring us suggestions!)

Benefits

• Health benefits
• 401k
• Hourly competitive pay, based on experience
• Relocation stipend offered, if applicable
• Flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs (subject to eligibility requirements)