Remote Developer Educator

Summary

Join the team as Twilio’s next Developer Educator! At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Requirements

• Experience writing, reviewing, and maintaining product documentation
• Experience documenting APIs and using tools like Postman
• Excellent skills in grammar, and experience with minimalist documentation design
• Familiarity with one or more coding languages
• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation
• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team
• Highly organized and able to work on numerous issues and projects simultaneously
• Able to succeed in a remote, globally-distributed work environment
• Comfortable working in a highly collaborative environment
• Curious about new products and technologies and excited about sharing what you learn with our customers

Responsibilities

• Work collaboratively with other Developer Educators to review, edit, and create developer documentation for feature releases using our docs-as-code platform
• Write highly technical developer documentation like tutorials and quickstarts that contain sample code
• Compassionately review draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team
• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs
• Learn about Twilio’s products, and become an advocate for our developers

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program