Developer Relations Engineer

Summary

Join Matter Labs, a team dedicated to advancing personal freedom through zkSync, a technology stack built on Ethereum. As a Developer Relations Engineer, you'll play a crucial role in supporting product rollout and developer support. You will create and execute plans to improve developer experience, support developer tools, and provide technical assistance. This involves content creation, community engagement, documentation improvement, and gathering customer feedback. The ideal candidate possesses extensive technical experience, a passion for blockchain technology, and excellent communication skills. Matter Labs offers a fully remote work environment with competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• 5+ years of experience in a direct, hands-on technical community or end-user-focused roles such as developer relations, developer advocacy, engineering support, and technical support or 5+ years of experience as a software developer or engineer
• Proven experience in supporting a technical community where you were a key factor in driving measurable positive outcomes
• A strong vision for where the industry is going, and staying on top of new technologies and stacks
• Passionate and familiar with dApp developers, cryptocurrency, and blockchain technology
• Deep familiarity with building developer portals and roadmap activity
• Excellent communication skills as a strong technical writer

Responsibilities

• Create and execute plans and processes to improve developers’ experience
• Support scaling and curating developer tools
• Unblock developers facing technical questions and issues
• Push out content targeted towards platform developers, including technical blog posts on new features, platform design, issues, and upgrades
• Engage our developer community on Twitter, Discord, Discourse, Stack Overflow, and GitHub
• Support our courses and educational materials
• Improve and maintain documentation so it’s accessible to developers at all levels
• Lead a voice of the customer program to ensure we bring feedback from technical customers back into our product roadmap
• Cooperate with marketing and business development leads to improving developer-facing product positioning and communications

Preferred Qualifications

• Previous experience in web3 or blockchain companies/projects
• An established presence online as a thinker and leader in this space is a massive plus
• Crypto experience, especially knowledge of Ethereum & L2s is a plus

Benefits

• Competitive compensation
• Equity and token package
• 100% coverage for health, dental, and vision Insurance
• 16 weeks of parental leave
• Flexible paid time off
• Company closure weeks 1-2x per year
• $2000 USD work equipment stipend
• $300 USD monthly co-working allowance
• Company offsites 1-2x per year
• $500 USD learning & development stipend
• 401k plan for US Employees