Digital Collections Specialist

Summary

Join GoodLeap, a technology company providing financing and software for sustainable solutions, as a Digital Collections Specialist. You will communicate with borrowers with delinquent accounts through various digital channels, resolve payment issues, and process payments. This role demands maintaining detailed records of contacts and payments. Success requires meeting daily, weekly, and monthly collection goals. The ideal candidate possesses 1-2 years of experience in credit and collections, excellent communication skills, and proficiency in Microsoft Office applications. Compensation includes an hourly rate of $16-18 plus bonuses.

Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
• Excellent written communication skills
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Responsibilities

• Communicate with delinquent borrowers via different digital communication channels
• Find solutions to help bring borrower’s loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

Preferred Qualifications

• Prior experience with financial products
• Bilingual Spanish/English

Benefits

$16-18/hour DOE plus bonus