Digital Experience Manager

Summary

Join Superside as a Digital Experience Manager and lead digital projects, from strategy to execution, across websites, landing pages, and more. You will work with top brands, managing projects, budgets, and client communication. This role requires strong project management skills, a deep understanding of digital ecosystems, and excellent communication abilities. You will collaborate with cross-functional teams and champion best practices in UX, design, and accessibility. The ideal candidate thrives in fast-paced environments and is comfortable navigating ambiguity and solving complex problems. Success in this role involves delivering high-quality work at speed and scale.

Requirements

• 4+ years of experience managing digital projects, ideally in a creative, digital, or web agency environment
• Deep understanding of digital ecosystems, including UX, responsive design, content, performance, and accessibility
• Proven ability to lead cross-functional, remote teams and deliver high-quality work at speed and scale
• Excellent communication and customer-facing skills with the confidence to present work and manage feedback with senior stakeholders
• Familiarity with content management systems (e.g., Webflow, WordPress), Figma, and project management tools
• Ability to work alongside sales and pre-sales teams to define creative and technical solutions
• Experience coordinating across multiple service offerings (creative, brand, web, product) to deliver integrated experiences
• Knowledge of CMS platforms, SEO principles, and no-code or low-code tools
• A user-first, strategic mindset with high attention to detail and a bias for action
• Comfortable navigating ambiguity, solving complex problems, and driving results in a remote-first, global environment

Responsibilities

• Manage and lead digital projects across a variety of formats, ensuring strategic alignment and flawless execution
• Participate in project scoping and quoting, contributing to pitches and proposals with thoughtful input
• Create and maintain project plans, schedules, budgets, and documentation, tracking progress and reporting on milestones
• Serve as the primary point of contact for customers, managing feedback loops and ensuring alignment throughout delivery
• Guide discovery and briefing phases, helping articulate business goals, target audiences, and strategic priorities
• Champion best practices in UX, responsive design, accessibility, and performance throughout project lifecycles
• Ensure all projects are properly documented and archived and all project artifacts are stored and shared effectively
• Facilitate effective collaboration across creative, development, strategy, and customers teams
• Identify and advocate for improvements in workflows and processes across Superside’s digital operations
• Support a culture of excellence by leading stand-ups, reviews, retros, and cross-functional planning