Right Customer is hiring a
Digital Marketing Account Manager

Summary

The job is for an Account Manager at a digital growth and advertising agency. The role involves communicating with clients, organizing projects, tracking KPIs, delegating tasks, and maintaining client relationships. The candidate should have relevant experience, strong communication skills, project management abilities, exceptional customer service, problem-solving skills, and be highly detail-oriented.

Requirements

• 3+ Years of experience as a Digital Marketing Agency Account Manager
• Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
• Strong Written & Verbal Communication Skills
• Project Management & Organization
• Exceptional Customer Service & Relationship Building
• Problem-Solving Skills
• Highly Detail-Oriented
• Proven Client Management Experience
• Availability during our office hours of 9 AM - 6 PM (EST)

Responsibilities

• Conduct weekly Zoom calls and maintain daily communication via Slack with clients
• Track and report key performance indicators (KPIs)
• Turn client needs into tasks and delegate to the team
• Deliver excellent customer experiences and foster stronger client relationships
• Onboarding and Offboarding
• Address and resolve customer concerns to minimize escalation
• Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance
• Review and provide feedback on graphics & videos from the creative team

Benefits

• Competitive Pay Based on Experience
• Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
• Ongoing Training & Development
• Regular Salary Increases
• Performance Bonuses
• Growth Potential as Company Expands
• Work Remotely for a US-Based Company