WorkWave is hiring a
Digital Marketing Account Strategist

Summary

The job is for a Senior Client Success Specialist at Coalmarch by WorkWave in Raleigh, NC. The role involves managing marketing strategy and retention of mid-market clients, acting as the main point of contact, maintaining client relationships, identifying opportunities for additional products and services, coordinating client requests, working collaboratively with team members, and ensuring a streamlined client experience.

Requirements

• BS/BA Degree, Business Admin and/or Marketing concentration preferred
• 3-5 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role preferably within a marketing agency
• Excellent organizational and time management skills are required
• Foundational knowledge of core account management and client communication tactics

Responsibilities

• Be responsible for the overall marketing strategy and retention of mid-market clients in the home service industry
• Act as the main point of contact for clients, leading meetings, presentations, and difficult conversations
• Maintain all retention efforts for specific clients: managing risk accounts, performance improvement plans, account management tactics, etc
• Identify and implement client opportunities when it comes to additional products and services provided by WorkWave
• Coordinate and execute client requests within scope
• Work collaboratively with digital marketing team members to employ the best marketing strategies for clients
• Work collaboratively with project coordinators to ensure tasks are being executed fully and on time
• Work collaboratively across all teams at WorkWave to ensure the client's experience is as streamlined as possible
• Manage expectations and maintain open lines of communication with small business clients to improve satisfaction and retention

Preferred Qualifications

• Digital marketing experience is preferred but not required
• Client-facing agency experience is preferred but not required
• Experience prioritizing and juggling several projects at once in a fast-paced environment
• Experience working in a collaborative, productive team setting
• Strong verbal and written communication skills and willingness to have difficult conversations when necessary
• Bonus points if you have experience with project management tools like Basecamp or Clickup and marketing tools like Google Analytics

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community