Digital Specialty Account Manager

Summary

Join Axsome Therapeutics as a virtual Digital Specialty Account Manager (DSAM)! Based remotely in the Pacific Time Zone, you will execute commercial activities, build customer relationships, and contribute to the successful launch of our CNS disorder therapies. This role demands expertise in digital engagement, product performance, and disease categories. You will develop territory business plans, promote products ethically, and serve as a resource for customers and staff. The ideal candidate possesses a Bachelor's degree, relevant experience, and strong digital marketing and communication skills. Axsome offers a competitive salary, annual bonus, significant equity, and a generous benefits package.

Requirements

• Bachelor’s degree from an accredited college or university with a minimum of 2 years of field or virtual customer experience and/or account management; or, equivalent/applicable experience (remote sales, account management, nursing, or pharmacy)
• Demonstrated experience delivering outstanding results in a quota/goal driven environment
• Demonstrated ability to master and communicate technical specifications are a must
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Comfortability with uncertainty and high expectations
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership
• Promote Axsome products within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e. eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully completes all training classes
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Preferred Qualifications

• Previous pharmaceutical, biotech, or medical marketing/sales experience is preferred but not required
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Patient support services experience a plus

Benefits

• Annual bonus
• Significant equity
• A generous benefits package