Account Manager

Summary

Join RQM+, a leading MedTech service provider, as an Account Manager. This role focuses on expanding relationships with existing clients and acquiring new business. You will create strategic growth roadmaps, respond to client inquiries, and exceed sales targets through upselling and cross-selling. The position requires strong communication, relationship-building, and problem-solving skills within the medical device industry. You will collaborate with various teams and utilize Salesforce for reporting. RQM+ offers a rewarding work environment with a focus on work-life balance and ongoing professional development.

Requirements

• Bachelor’s degree required in related field with a minimum of 2+ years of direct experience in medical device / pharmaceutical regulatory affairs and/or quality assurance, required
• Experience working in the consulting service industry or similar service organization with a record of successful client engagements, required
• High EQ (emotional quotient); including demonstrated self-awareness, empathy, conflict management, intrinsic motivation to achieve, and the ability to interact with various levels of leadership
• Experience demonstrating persuasion (influencing) and consensus building skills
• Demonstrated history of developing and maintaining long term relationships
• Proven ability to quickly learn, adapt, and handle changing customer requirements
• Strong understanding of medical device development required
• Excellent written, verbal, and formal presentation skills to various audiences
• A strong sense of urgency
• Demonstrate flexible and positive “can do” approach to delivering results

Responsibilities

• Create a strategic growth roadmap for accounts, highlighting opportunities for existing client growth and new client acquisition
• Respond to new client inquiries in an expedited (>24 hours) fashion after proper initial qualification
• Achieve and exceed sales targets by upselling, cross-selling, and identifying new revenue streams
• Conduct regular check-ins to assess client satisfaction, share industry updates, and identify opportunities for improvement and growth
• Develop and cultivate long-term relationships with existing and potential customers to clearly understand needs and match the correct services to meet those needs and the client’s aligned budget
• Act as the primary point of contact for client needs, concerns, and requests
• Work with proposals, Project Owners/Project Leaders, and finance teams to prepare estimates, contracts, and agreements; negotiate to ensure mutually beneficial outcomes
• Provide regular updates to management on account status, sales progress, and potential risks, primarily via Salesforce, RQM+’s CRM tool
• Develop and maintain job and product knowledge by participating in educational opportunities, learning from others, reading professional publications, and maintaining personal networks
• Provide support to other accounts within the Business Development team, if needed

Preferred Qualifications

Experience reviewing and/or developing sales contracts, preferred

Benefits

• Industry leading compensation package
• Deeply engrained focus on work life balance
• Ongoing learning and development