Director, Agency Services - Strategic Growth

Summary

Join Big Brothers Big Sisters of America (BBBSA) as the Director, Agency Services - Strategic Growth, reporting to the Vice President, Agency Services. This dual role involves directly supporting a portfolio of agencies and leading growth across the BBBS network. You will be the primary contact for your portfolio, accelerating growth and aligning with network initiatives. As an organizational development expert, you will collaborate to develop and implement scalable growth strategies. Responsibilities include creating customizable resources for local implementation and convening agencies for learning opportunities. The position requires approximately 30-40% travel and is 100% remote within the Continental United States.

Requirements

• Bachelor’s degree or equivalent education or professional experience
• A minimum of seven years in a relevant director-level position required, preferably in a nonprofit federated or similar affiliated model; experience leading organizational growth and impact in new or existing markets
• Experience developing partnerships and raising funds for and/or in collaboration with local or national nonprofits organizations
• Advanced interpersonal skills; Service-oriented mindset with excellent client relations, written and verbal communications; Ability to deliver relevant expertise and resources while building trust and rapport in a consultative, coaching relationship of direct or indirect influence; Demonstrated ability to handle multiple projects, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work; Ability to work independently in achieving results consistently on deadline; Excellent team working skills; ability to collaborate across teams; Ability to manage through complex issues with various stakeholders to desired outcome; Planning, analytical, organizational, and time management skills; Desire and ability to work well with individuals with diverse backgrounds and personalities displaying respect, maturity, and flexibility; Familiarity with Salesforce CRM

Responsibilities

• Deliver a range of consultative services and capacity building supports to help assigned agencies achieve their goals for growth, including supports related to volunteer experience, strategic planning, resource development, program implementation, technology, and advancement of mentorship services
• Promote targeted BBBSA services and peer-to-peer mentoring/sharing to generate greater adoption of “models that work” across the network and generate stronger measures of reach (youth served), relevancy (market penetration), revenue (fundraising) and resource (thriving organizations)
• Provide responsive customer service to requests for support, displaying empathy, adaptability, and accountability to address the evolving needs and priorities among agency leaders
• Other duties as assigned by the Vice President, Agency Services, Chief Agency Growth Officer and/or President and Chief Executive Officer
• Identify and address network trends in agency growth through collaboration with the BBBSA Chief Agency Growth Officer to develop scalable solutions, including development of strategies, tools, and implementation support. This includes support in lifting network best practices, successes, and scalable opportunities for agency organizational strength
• Grow agency-level organizational development expertise and capacity through peer-to-peer sharing, agency mentoring, skill-building workshops and other BBBSA supports in collaboration with BBBSA Resource Development, National & Regional Conference and Learning & Development teams
• Provide high-touch support and guidance to help assigned agencies achieve their goals for growth while also assisting other members of the Agency Growth Team —including supports related to topics like new market assessments, competitive analyses, resource and capacity needs, partnership opportunities, etc
• Partner closely across the organization to assess, identify and facilitate new and / or existing market expansion including new agency start-ups in targeted areas of needs, developing stronger protocol and guidance on when and how to expand
• Represent the agency perspective in the BBBSA prioritization and development of organizational growth strategies, campaigns (It Takes Little to be Big), initiatives (120th Anniversary) and serve as a liaison to the Marketing, Communications, and Resource Development teams
• Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values
• Provide consistent follow-up regarding assigned projects and after meetings
• Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential
• Manage related and other duties as assigned in support of department and business needs