Director

Summary

Join ServiceNow as a Sales Operations Leader in EMEA South, partnering with the Group Vice President to drive strategy and achieve business results. You will lead the multi-year planning process, build a management cadence, and oversee operational aspects including forecasting, pipeline reviews, and key initiatives. Responsibilities include implementing comprehensive pipeline reporting, enabling salesforce adoption of best practices, deploying technology to automate processes, and participating in cross-functional initiatives. The ideal candidate possesses extensive experience in Sales Operations at a senior management level, a solid financial/analytical background, and exceptional business partnering skills. Success requires strong leadership, coordination, and presentation skills, along with proficiency in CRM management and sales automation tools. This role offers the opportunity to make a significant impact on a global market leader.

Requirements

• Extensive relevant experience in Sales Operations at a senior management level preferably in a matrix organization
• Solid financial/analytical background with an operationally mindset
• Experience working in technology and ideally including SaaS companies
• Exceptional business partnering and relationships skills
• Strong coordination and presentation skills
• Leadership and people management skills
• Sharp business judgment, ability to see "big picture" and to prioritize, problem-solver mindset
• Encompasses the 5 C’s of Creativity, Critical thinking, Curiosity, Communication and Collaboration
• High energy, organized, disciplined execution skills with excellent attention to detail and the ability to work in a fast-paced and change driven environment
• Proficient with CRM management and other relevant sales automation and reporting tools

Responsibilities

• Partner with the Group Vice President & General Manager of EMEA South and their management team to drive strategy and business results
• Following guidance received from EMEA drives all facets of the multi-year planning process including assessment of the specific market opportunity, sales resource allocation, territory and quota assignment, and appropriate alignment between the different functions within the area
• Build a management cadence and rhythm of the business rigor leveraging analysis of trends and performance that resulting in predictability, accountability, accuracy and improved decision making
• Lead and drive all operational aspects of the function including Forecast Reviews and accuracy, Pipeline Reviews and key initiatives performance
• Implement comprehensive pipeline reporting tracking from top of funnel to customer value realization, account development and retention
• Enable the salesforce to adopt winning behaviors by reinforcing training and access to sales content and assets
• Ensure best practice implementation and operational excellence across entire function
• Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners
• Participate in cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity